Rentalcars.com complaint

Rentalcars.com

What Rentalcars.com's terms say, taken from source: who is legally responsible, through which channel a complaint is opened, and what remedy exists afterwards. The portal then writes your letter, already filled in, in ten minutes.

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Who is legally responsible

Booking.com Transport Limitedimmatriculée en Angleterre et au pays de Galles sous le numéro 05179829, TVA GB 855349007. 6 Goods Yard Street, Manchester M3 3BG, Royaume-Uni. Part of Booking Holdings.

Taken from their own terms on August 23, 2026.

How a complaint is opened

Rentalcars publishes no email address for an existing booking: the request goes through your booking, the app or the help centre. Keep a screenshot of your message and its reference, it is your only proof of date.

le centre d'aide Rentalcars.com : https://www.rentalcars.com/en/help/

And if it settles nothing

No ombudsmanTheir terms state that they are not obliged to submit to any alternative dispute resolution handled by an independent provider. There is therefore no ombudsman to refer them to, unlike a travel agency registered in France.

Outside the European networkThe company is British. The European Consumer Centres network only covers the European Union, Norway and Iceland: it has no competence against it. Your levers remain the rental company itself, the official route of the country you rented in, and your bank.

The fastest route

Your letters, already written, in ten minutes

The portal writes the complaint to the platform, the one to the rental company, the submission to the official route of the country where you rented, the card dispute and the request to your legal expenses insurer. Free, no commission, no mandate.

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