Disputes·Updated August 23, 2026
Pick your situation

Five disputes, every company, all across Europe

A generic complaint is dismissed in three lines. The argument that works is the one that matches your exact situation, and it is not the same from one dispute to the next.

01

Charged after returning the car

No, not for a period during which the vehicle was of no use to it. A trader only charges for services actually provided.

02

Deposit not refunded

No. A deposit is a guarantee, not a payment.

03

Damage charged with no inspection report

It has to prove it, and an internal tariff is not proof. The burden lies with the trader: it must show that the damage is attributable to you, when it was recorded, and what it actually cost, with a paid invoice rather than an estimate.

04

Fuel charged twice

No, and this is the line most people leave on the table. If a fixed fuel amount was taken at the desk and you also returned the car with fuel in the tank, that is two payments for the same litres.

05

Insurance forced at the counter

Consent obtained that way is not free consent. Cover sold at the desk is an additional service.

The fastest route

Your letters, already written, in ten minutes

You describe what happened, you confirm your email address, you upload your documents. The portal writes every letter in your name, adapted to your rental company, to the country where you rented and to your type of dispute, and sends them back as a PDF. No blanks to fill in, no commission, no mandate: you send them yourself, from your own mailbox.

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