Where to complain about a car rental company, country by country
This is the most expensive mistake in the whole file: writing to the authority of your own country when the rental took place elsewhere. The competent desk is the one in the country where the branch is. Each has its own body, its own procedure and its own trap.
Pick the country you rented in
Portugal
Electronic Livro de Reclamações.
Spain
Hoja de reclamaciones and consumer arbitration.
Italy
Chamber of commerce conciliation and AGCM report.
Greece
Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή).
Croatia
Mandatory written complaint and State Inspectorate.
France
SignalConso and the consumer mediator.
Belgium
FPS Economy and Belmed.
Cyprus
Consumer Protection Service.
Malta
Office for Consumer Affairs (MCCAA).
Türkiye
Consumer Arbitration Committee (Tüketici Hakem Heyeti). Outside the EU: the European Consumer Centre has no competence.
Your country is not listed? A generic remedy exists everywhere in the Union: the national consumer protection authority of the branch's country, plus the European Consumer Centre network. The portal selects it automatically.
Your five letters, already filled in, in ten minutes
You enter the country you rented in, the portal picks the right remedy, in the right language, and writes the five letters in your name. Free, no commission, no power of attorney.