rentalcar-refundComplaining about a car rental company in Italy: Chamber of commerce conciliation and AGCM report
You rented in Italy and money left your card. The question that drives everything is not the name of the company, it is the country you rented in: that is what decides which authority you can turn to for free. In Italy, the official route is this one, and it costs nothing: Chamber of commerce conciliation and AGCM report.
What is the free remedy after renting in Italy?
Two separate routes, and both are worth launching because they do different jobs. Conciliation before the chamber of commerce of the province where the branch is located is the one that can get your money back: it is quick and cheap, often free for small disputes. A report to the AGCM for unfair commercial practices will not refund you, but the authority sanctions repeated practices, and a reported trader becomes markedly more flexible.
The official remedy in four lines
| Body | Chamber of commerce conciliation and AGCM report (www.agcm.it) |
|---|---|
| Cost | Free |
| Language | Italian, English often accepted |
| Mandatory reply deadline | No statutory reply deadline, but filing forces the trader to explain itself in writing |
Step by step
- First send your written complaint to the rental company with a fourteen-day deadline: conciliation requires that prior attempt.
- Identify the chamber of commerce for the branch's province (Camera di Commercio) and file a conciliation request online. The form asks for the facts, the amount and the supporting documents.
- In parallel, file a report with the AGCM on agcm.it, consumer reports section. It is free and takes ten minutes.
- Mention both steps in your correspondence with the company: together they weigh more than separately.
Where to click, in order
We walked this path ourselves on 2026-08-18. The walls flagged below are the ones we hit, not the ones the law describes.
- On ConciliaCamera, first check under « elenco degli organismi di mediazione aderenti » that the chamber of commerce of the province where the branch is has activated the service. Not all of them have, and that is the first wall.
- At the bottom of the page there are two large buttons. Click the left one, PER IL CITTADINO E L'IMPRESA. The right one, PER IL MEDIATORE, is for accredited mediators only. The small flags at the top right switch the page to English.
- ⚠️ Italian electronic identification (SPID, CIE or CNS) is required to register, and you do not have it. There is an official way around it: write to info@conciliacamera.it with the subject line exactly Concilia Camera - Accesso Utenza Estera, your name and personal details in the body, and a copy of your ID attached. The call centre answers Monday to Friday, 8.30 to 18.30, on +39 06 64 89 28 03.
- ⚠️ Registration and the online services are free, but the mediation body itself charges a fee, set by a tariff published on its own site. Check that tariff before committing: on a dispute of a few hundred euros it can weigh heavily on the decision.
- Once access is granted, you file the mediation request, « PRESENTARE la domanda di conciliazione/mediazione », as the Parte Istante, with your attachments. That is where the information prepared below is used.
- File the request against the rental company, attaching the written complaint you sent first: without it the conciliation is not admissible.
- Only then, report to the AGCM at agcm.it/segnala-online. No formalities, no fee and no lawyer are required. Failing the form, the report can be sent by certified email to protocollo.agcm@pec.agcm.it or by post to Piazza G. Verdi 6/A, 00198 Roma.
Verified entry point: mediazione.infocamere.it/meca/Index.action.
What comes next, in the same country
- Conciliation failed: the giudice di pace handles small claims, with a simplified procedure and low fees.
- You do not live in Italy: the European Consumer Centre in your country will refer the case to its Italian counterpart, free of charge.
Four more remedies, independent of this one
The country remedy is the second of five. The others do not depend on it and run in parallel: you only need one to succeed.
- Written complaint to the rental company, dated facts, exact amount, a 14-day deadline. It is the prerequisite every other procedure demands. Template
- European Consumer Centre of your country of residence, free, which refers the case to its counterpart in the company's country. The network covers the European Union, Norway and Iceland. Text
- Card payment dispute for services not provided and unauthorised charges, within 60 to 120 days of the charge, the deadline that expires first. Use your bank's secure messaging or complaints form, not a plain email. If the bank refuses, insist on a written and reasoned refusal: it is what opens the free financial ombudsman. Template
- Legal expenses insurance, often included in a car or household policy: the insurer appoints a lawyer at its own cost. Email
The arguments change with the type of dispute
The remedy above is the same whatever your dispute, but what you write in it changes completely. Pick yours.
Your letters, already filled in, in ten minutes
The portal writes the complaint to the rental company, the filing with Chamber of commerce conciliation and AGCM report, the letter to the European Consumer Centre, the card dispute and the email to your broker, all in your name. It picks the right remedy automatically from the rental country you enter. Free, no commission, no power of attorney: you send them yourself.
All countries Rented somewhere else? The remedy changes, and so does the page. Portugal, Spain, Greece, Croatia, France, Belgium, Cyprus, Malta, Türkiye.