rentalcar-refundGreen Motion dispute: getting back a charge, a deposit or contested fees
Charges taken after you returned the car, a deposit never released, damage billed with no inspection report, fuel paid for twice, insurance forced on you at the counter. If any of these happened to you with Green Motion, this page gives you the arguments, the evidence to gather and the free routes to recovery. The portal then writes your letters, already filled in, in ten minutes.
Can you dispute charges made by Green Motion?
Yes, and it costs nothing. A trader may only charge for services actually provided, must prove the loss it attributes to you, and cannot set fees unilaterally once the rental has ended. Four free routes exist alongside the written complaint to the company: the official route of the country where you rented, the European Consumer Centre, the card dispute and your legal expenses cover. They are independent of one another: only one has to succeed.
What is your dispute with Green Motion?
The arguments are not the same from one dispute to the next, and that is what makes the difference: a generic letter is dismissed in three lines. Pick yours, each page sets out the legal basis, the evidence and the answers to the standard objections.
Charged after returning the car
No, not for a period during which the vehicle was of no use to it. A trader only charges for services actually provided.
Damage charged with no inspection report
It has to prove it, and an internal tariff is not proof. The burden lies with the trader: it must show that the damage is attributable to you, when it was recorded, and what it actually cost, with a paid invoice rather than an estimate.
Fuel charged twice
No, and this is the line most people leave on the table. If a fixed fuel amount was taken at the desk and you also returned the car with fuel in the tank, that is two payments for the same litres.
Insurance forced at the counter
Consent obtained that way is not free consent. Cover sold at the desk is an additional service.
Three rules that change the outcome
Date it, quantify it, set a deadline
An effective complaint fits on one page: the facts with their dates, the exact amount claimed, a fourteen day deadline, and a statement of what you will do next. It is the precondition every other route requires, and it is the document a consumer authority reads first.
Everything in writing, never by phone
At low cost airport brands, customer service tends to run through a web form or a premium rate number, and neither leaves a trace. Write to the branch address shown on your rental agreement, keep every reply, and give a dated fourteen day deadline. A file with no written trace gets lost; a dated, documented file moves up.
Find the right address on your rental agreement
The address to write to cannot be guessed: it is on your rental agreement and on the final invoice, together with the exact registered name and the company identification number. Those details, and not the ones on the commercial website, are what belongs in an official complaint.
It depends on the country where you rented
The free official route is chosen according to the country where you rented, not according to your country of residence or the country of the company's registered office. As Green Motion operates in several countries, start by checking which airport you collected the vehicle from.
| Country of rental | Free official route |
|---|---|
| Portugal | Livro de Reclamações (Portuguese official complaints register) |
| Spain | Hoja de reclamaciones (official complaint form) |
| Italy | Conciliation and report to the competition authority |
| Greece | Greek Consumer Ombudsman |
| France | SignalConso and consumer mediation |
| Belgium | Belgian FPS Economy (ConsumerConnect) and Belmed |
| Cyprus | Consumer Protection Service (Cyprus) |
| Malta | Office for Consumer Affairs (MCCAA, Malta) |
| Türkiye | Consumer Arbitration Committee (Tüketici Hakem Heyeti) |
| Croatia | Written complaint and consumer protection authority |
| Elsewhere in the Union | National consumer protection authority, plus the European Consumer Centres network |
The portal selects the right route, in the right language, from the country saved in your file.
Five free levers, to run in parallel
Five free routes, to run in parallel
- Written complaint to the rental company, dated facts, the exact amount, a fourteen day deadline. Every other procedure requires it first. Guide
- The official route of the country where you rented: complaints register in Portugal, hoja de reclamaciones and consumer arbitration in Spain, chamber of commerce conciliation in Italy, consumer ombudsman in Greece, SignalConso in France, FPS Economy and Belmed in Belgium. The portal picks the right one from the country saved in your file. Guide
- European Consumer Centre, of your country of residence, free of charge, which takes the matter up with its counterpart in the company's country. Competent as soon as the trader is established in a country other than yours. Guide
- Card dispute, for a service not provided and charges you never agreed to, to be opened within 60 to 120 days of the debit, the deadline that expires first. It goes through your bank's secure messaging or its formal complaints form, not through a plain email. If the bank refuses, insist on a written and reasoned refusal: that document is what opens the financial ombudsman, free of charge. Guide
- Legal expenses cover, often already included in a car or household insurance policy: the insurer instructs a lawyer at its own expense. Guide
These five levers are independent of one another: only one of them has to give way. None of them costs money.
Your letters, already written, in ten minutes
You describe what happened, you confirm your email address, you upload your documents. The portal writes every letter in your name, adapted to your rental company, to the country where you rented and to your type of dispute, and sends them back as a PDF. No blanks to fill in, no commission, no mandate: you send them yourself, from your own mailbox.
What this page claims, and what it does not
We hold no documented file against Green Motion, and this page accuses that company of nothing. It exists because the five disputes covered here happen at every brand, and because the routes to recovery are the same whatever name is printed on the agreement. The only file documented by this site concerns Centauro at Faro, and it is published document by document.
What we do assert: the rules set out here apply to every car rental professional in Europe, and the five routes really are free. If your file against Green Motion is sound, it has a good chance of succeeding. If it is not, better to know before you write.
Green Motion: the questions that keep coming up
How do I get back a deposit that Green Motion has not refunded?
Complain in writing to the address on your rental agreement, demanding the itemised breakdown and the documents justifying the deduction, with a fourteen day deadline. If the answer is unsatisfactory, use the free official route of the country where you rented, the European Consumer Centre of your country of residence, and open the card dispute before the 60 to 120 day window closes. The portal writes those letters in your name, free of charge.
Green Motion charged my card after I returned the vehicle. Is that legal?
Not for a period during which the vehicle was of no use to the company. A trader only charges for services actually provided, and it is up to the company to limit its own loss by recovering without delay a vehicle whose location it knows. A contract clause does not release it from either of those rules.
Is this site affiliated with Green Motion?
No. rentalcar-refund.com is an independent citizen initiative, born out of a personal dispute with a rental company, and is not affiliated with any brand. The service is free, takes no commission and asks for no mandate: the portal prepares your letters, you send them from your own mailbox.
Other companies: Sixt, Hertz, Avis, Budget, Europcar, Enterprise, Alamo, Firefly, Goldcar, Centauro Rent a Car, Record go, OK Mobility, and the rest.